Closet management sounds mundane—until you understand what it entails in terms of operations and economics: waiting times, lost tags, cash handling, staff planning based on gut feeling—and zero data.
In this session, Felix Duscha from itemdrop shows how you can digitally map your existing cloakroom process without any additional effort for your staff: same steps, but without tags – faster, more traceable, and more predictable. We'll talk about why the analog approach was “good enough” for a long time, what changes when every drop-off/pick-up becomes a data point (throughput times, staffing requirements, transparency), and what immediate benefits this brings – for guests, venues, and operators.
Bonus: At boe, we can show live what's happening at the entrance.
