In the real world of events, scheduling rarely fails because of Excel—it fails because of communication, commitment, and the daily back-and-forth across too many channels.
SMARTCHILLI turns the process around: employees are invited to specific shifts and decide directly in the app—quickly, transparently, and without endless message chains. In this session, we look at why the principle of “cooperative shift planning” is so effective, especially with large pools and high frequency, how it can decouple planning and recruiting, and what changes operationally when employees are happy to participate (instead of just “working through” their tasks). We will also talk about the role of visual logic, rewards, and clarity in the interface—and what event organizers, caterers, venues, and service providers can learn from this for their own personnel management.
